Last Updated: October 22, 2026
At MateTheLabelShop, we understand that plans can change. This Order Cancellation Policy explains how to request an order cancellation, when cancellations may be possible, and how refunds are handled for purchases of sofas, couches, chairs, office chairs, and other furniture products.
1. Cancellation Before Shipment
You may request to cancel your order before it has been processed for shipment. To improve the chance of cancellation, please contact us as soon as possible after placing your order.
All cancellation requests are subject to the current status of the order. Once an order has entered processing, been prepared for dispatch, or been handed over to a shipping carrier, we may no longer be able to cancel it.
2. How to Request a Cancellation
To request an order cancellation, please contact our customer service team by email or phone and provide the following information:
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Your order number
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The name associated with the order
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The email address used when placing the order
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The reason for the cancellation, if applicable
Our team will review your request and confirm whether the order can be canceled. Submitting a request does not guarantee cancellation, so please wait for confirmation from our team.
3. Orders That Have Already Shipped
Once an order has been shipped, cancellation may no longer be available. If you no longer want the product, you may be eligible to request a return under our Return and Refund Policy.
Eligible returns are generally accepted within 30 days of delivery, subject to the applicable return conditions. Customers are responsible for return shipping costs for eligible change-of-mind returns.
Please contact us before sending any product back so we can provide the appropriate instructions.
4. Refunds for Canceled Orders
If your cancellation request is approved before shipment, we will arrange a refund for the canceled order.
Approved refunds are generally processed within 5–10 business days. The time required for the funds to appear in your account may vary depending on your bank or payment provider.
Refunds are typically issued to the original payment method. We will notify you if additional information is required to complete the refund.
5. Changes to an Order
If you need to change your shipping address, contact details, product selection, or other order information, please contact us as soon as possible.
We will make reasonable efforts to accommodate changes before the order is processed for shipment. However, changes cannot be guaranteed once processing or shipping has begun.
6. Orders Canceled by MateTheLabelShop
In certain circumstances, we may need to cancel an order, including when a product becomes unavailable, a pricing or listing error occurs, payment cannot be verified, or a transaction raises legitimate security concerns.
If we cancel your order, we will notify you using the contact information provided at checkout and arrange any applicable refund in accordance with relevant laws and payment procedures.
7. Contact Us
If you have questions about canceling an order or checking its status, please contact us:
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Store Name: MateTheLabelShop
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Email: info@matethelabelshop.com
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Phone: +1 (309) 333-0126
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Address: 626 N State St, Macomb, IL 61455-1735, United States
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Business Hours: Monday–Friday, 9:00 AM–5:00 PM (CT)
We recommend contacting us promptly if you need to cancel or modify an order. Our team will do its best to assist you based on the order's current status.