Privacy policy

Last Updated: October 22, 2026

At MateTheLabelShop, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, browse our products, or make a purchase. By using our website, you acknowledge the practices described in this policy.

1. Information We Collect

We may collect the following types of information when you interact with our website.

Personal Information

When you place an order, contact our customer service team, or submit information through our website, we may collect details such as:

  • Name

  • Billing and shipping addresses

  • Email address

  • Phone number

  • Order details and purchase history

  • Information you provide when contacting customer service

Payment Information

Payments are processed through the payment options available at checkout. We may receive transaction details and payment status necessary to manage your order. Payment information is handled according to the practices and security measures of the relevant payment providers.

Technical and Usage Information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, operating system, pages viewed, referring website, and browsing activity. This information helps us understand how visitors use our website and improve its performance.

2. How We Use Your Information

We may use your information for the following purposes:

  • To process, confirm, and fulfill orders.

  • To arrange shipping and provide delivery updates.

  • To process payments, returns, refunds, and exchanges.

  • To respond to questions and provide customer support.

  • To maintain, operate, and improve our website and shopping experience.

  • To detect, investigate, and help prevent fraud, unauthorized transactions, and other security issues.

  • To comply with applicable legal obligations.

  • To send promotional communications where permitted by law and, when required, with your consent.

You may opt out of marketing emails at any time by following the unsubscribe instructions in the message.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website traffic, and improve the shopping experience.

Some cookies are necessary for the website to function properly, including features related to shopping carts and checkout. Other cookies may be used for analytics or advertising, depending on the services enabled on our website.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features or functions. Where required by law, we will provide appropriate choices for non-essential cookies.

4. How We Share Your Information

We do not sell your personal information for money. We may share information with trusted third parties when necessary to operate our business, including:

  • Payment providers: To securely process transactions.

  • Shipping and delivery providers: To fulfill orders and deliver products.

  • Website and ecommerce service providers: To operate our online store and maintain website functionality.

  • Analytics and marketing providers: To understand website performance and support permitted marketing activities.

  • Professional advisers and authorities: When necessary to comply with legal obligations, protect our rights, or respond to lawful requests.

These parties may access information only as necessary for their relevant services or permitted purposes. Certain data-sharing activities, such as those involving targeted advertising, may be subject to additional rights and choices under applicable privacy laws.

5. Data Security

We take reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or data storage can be guaranteed to be completely secure. We cannot promise absolute security, but we work to maintain appropriate safeguards for the information we handle.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including order processing, customer service, accounting, dispute resolution, and compliance with applicable laws.

When information is no longer needed, we take reasonable steps to delete it, destroy it, or otherwise handle it in accordance with applicable requirements.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of certain personal information.

  • Request a copy of certain information in a portable format.

  • Object to or restrict certain processing activities.

  • Withdraw consent where processing is based on consent.

  • Opt out of certain targeted advertising or other data-sharing practices where applicable.

  • Appeal a privacy request decision where required by law.

To exercise an applicable privacy right, please contact us using the information provided below. We may need to verify your identity before processing your request.

8. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children who are not permitted to use the service under applicable law. If we learn that we have collected personal information from a child in circumstances where parental consent or deletion is required, we will take appropriate steps in accordance with applicable law.

9. Third-Party Websites

Our website may contain links to third-party websites or services. These websites operate under their own privacy policies and practices. We are not responsible for the privacy, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, or legal requirements. Any revisions will be posted on this page with an updated date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

  • Store Name: MateTheLabelShop

  • Email: info@matethelabelshop.com

  • Phone: +1 (309) 333-0126

  • Address: 626 N State St, Macomb, IL 61455-1735, United States

  • Business Hours: Monday–Friday, 9:00 AM–5:00 PM (CT)

We value your trust and are committed to handling your personal information responsibly.