Shipping policy

Last Updated: October 22, 2026

At MateTheLabelShop, we aim to provide a smooth and reliable shipping experience for all furniture orders. This policy explains our shipping fees, processing times, delivery estimates, and related information for sofas, couches, chairs, office chairs, and other furniture products.

Shipping Fees

  • Orders totaling $150 or more qualify for free standard shipping.

  • Orders totaling less than $150 are subject to a $7.95 standard shipping fee.

Shipping costs are calculated at checkout and displayed before you complete your purchase.

Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation. Orders are not typically processed or shipped on weekends or public holidays.

During peak seasons or promotional periods, processing may take slightly longer. We appreciate your patience if additional time is needed.

Shipping and Delivery Time

After processing, orders are shipped to the delivery address provided at checkout.

  • Order processing: 1–3 business days

  • Estimated transit time: 4–10 business days

  • Estimated total delivery time: 5–13 business days

Delivery times are estimates and may vary depending on the destination, carrier operations, weather conditions, and other circumstances beyond our control.

Shipping Area

We currently offer shipping within the United States. Available delivery options and any applicable shipping charges will be shown during checkout.

Please ensure your shipping address and contact information are accurate before submitting your order.

Order Tracking

Once your order has shipped, tracking information will be provided by email when available. Please allow some time for tracking details to update after the carrier receives the package.

Furniture Delivery Information

Furniture items may require special handling because of their size, weight, or packaging. Please review the product details and delivery information before placing your order. For larger items, delivery arrangements may vary by product and destination.

Please inspect your order upon arrival. If your furniture arrives damaged, defective, or incorrect, contact us promptly with your order number and clear photos so we can review the issue and assist you.

Shipping Delays

Although we work to meet the estimated delivery times, delays may occur due to severe weather, carrier disruptions, holidays, incorrect addresses, or other unforeseen events. We will do our best to assist you if a shipping issue arises.

Incorrect Address or Failed Delivery

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, contact us as soon as possible. We cannot guarantee address changes after an order has been processed or shipped.

Additional shipping charges may apply if a package must be reshipped due to an incorrect address or a failed delivery caused by inaccurate recipient information.

Contact Us

If you have questions about shipping, delivery estimates, or an existing order, please contact us:

  • Store Name: MateTheLabelShop

  • Email: info@matethelabelshop.com

  • Phone: +1 (309) 333-0126

  • Address: 626 N State St, Macomb, IL 61455-1735, United States

  • Business Hours: Monday–Friday, 9:00 AM–5:00 PM (CT)

We are happy to help with your shipping questions and provide support throughout your shopping experience.