Refund policy
Last Updated: October 22, 2026
At MateTheLabelShop, we want you to feel confident shopping for furniture and home furnishings with us. If your purchase does not meet your expectations, our return and refund policy explains the conditions and steps for requesting a return.
Return Eligibility
We accept eligible return requests within 30 days of delivery. To qualify for a return, items should meet the following conditions:
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Items must be unused and in their original condition.
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Products should be returned with their original packaging and included accessories, where applicable.
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Proof of purchase or a valid order number must be provided.
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Items must not show damage caused by improper use, assembly, or handling after delivery.
Some items may not be eligible for return due to their condition or other applicable restrictions. Please contact us before sending any product back.
How to Request a Return
To initiate a return, please follow these steps:
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Contact us at info@matethelabelshop.com within 30 days of receiving your order.
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Provide your order number, the item you wish to return, and the reason for your request.
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If the item is damaged, defective, or incorrect, include clear photos showing the issue.
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Wait for our return instructions and approval before shipping the item back.
Please do not send returns to our business address without receiving return instructions from our customer service team.
Return Shipping Costs
For returns due to personal preference, a change of mind, or an order that no longer meets your needs, the customer is responsible for return shipping costs.
If an item arrives damaged, defective, or incorrect, please contact us with supporting photos. We will review the situation and discuss an appropriate resolution. Return shipping arrangements for confirmed issues will be communicated by our customer service team.
Because sofas, couches, chairs, office chairs, and other furniture can be bulky or heavy, return shipping costs may vary depending on the product and delivery location.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If you discover damage, a defect, or an incorrect item, contact us as soon as possible at info@matethelabelshop.com.
Please include your order number, a description of the problem, and clear photos of the affected product and packaging when available. We will review your request and work with you to determine an appropriate solution, which may include a replacement, refund, or another agreed resolution.
Refund Process
Once your returned item has been received and inspected, we will notify you of the refund decision.
If your refund is approved, it will generally be processed within 5–10 business days. The refund will be issued to your original payment method. Depending on your bank or payment provider, additional time may be required for the funds to appear in your account.
Original shipping fees, if any, may not be refundable for change-of-mind returns. Any applicable refund deductions or shipping charges will be explained during the return process.
Exchanges
If you would like to exchange an item for another product, please contact us to confirm whether an exchange is available. Exchanges depend on product availability and the condition of the original item.
Cancellations Before Shipment
If you wish to cancel an order, contact us as soon as possible. Orders that have not yet been processed or shipped may be eligible for cancellation. Once an order has been shipped, you may need to follow the return procedure described in this policy.
Contact Us
If you have questions about returns, refunds, or exchanges, please contact us:
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Store Name: MateTheLabelShop
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Email: info@matethelabelshop.com
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Phone: +1 (309) 333-0126
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Address: 626 N State St, Macomb, IL 61455-1735, United States
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Business Hours: Monday–Friday, 9:00 AM–5:00 PM (CT)
Our customer service team is available during business hours to help you with your return request and answer any questions.